Solving workforce challenges in healthcare requires more than quick fixes—it takes a partner who understands the big picture. Qualivis delivers tailored solutions that go beyond addressing staffing gaps to transform how healthcare organizations manage their workforce.
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From credentialing and compliance to predictive staffing and workforce analytics, we streamline processes, reduce administrative burdens and cut costs. In addition, our expertise spans permanent hiring, float pool management, interim leadership, crisis response and more—offering comprehensive support for your workforce needs.
The Qualivis Approach in Action: West Tennessee Healthcare
A standout example of our impact is our partnership with West Tennessee Healthcare. Initially focused on managing contingent labor, our collaboration has evolved into a comprehensive workforce solution tailored to meet the organization’s changing needs, the demands of the market and expectations of today’s workers.
The Challenge
When Qualivis began working with West Tennessee Healthcare, they faced significant staffing challenges, particularly in nursing and allied health roles. As a healthcare system in a region where local talent alone couldn’t meet the demand, they required additional agency support to fill critical positions. At the time, Angie LaFont, contingent labor assistant, was solely responsible for managing the program’s details, including manually reviewing submissions and conducting interviews—a process that added considerable strain to her workload.
“West Tennessee Healthcare operates seven facilities, and at its peak, we had around 150 to 200 travelers,” said LaFont. “It was a busy period, and I handled nearly all the work myself—interviewing, reviewing submissions, and everything in between. It was definitely a heavy workload for me.”
Solution & Results
To address these challenges, Qualivis consolidated vendor management, implemented an accountable vendor model to ensure all positions were filled and streamlined contingent labor processes. This approach mirrors the success seen at Saint Francis Healthcare, which transformed its workforce strategy in partnership with Qualivis. Through the auto-offer system, Qualivis automated the review and credentialing process for travel clinicians, significantly reducing administrative burdens.
“It’s a seamless process,” LaFont explained. “Candidates go through a clinical review with the Qualivis team, and offers are sent to agencies, saving us from lengthy interviews.”
With contingent labor needs stabilized, Qualivis continues to collaborate with West Tennessee Healthcare on broader programs aimed at strengthening its overall workforce strategy. Recognizing that the key to reducing contingent labor is increasing permanent hiring, Qualivis introduced a solution powered by Aya Healthcare’s talent marketplace—the most visited healthcare job site online.
While not all clinicians are seeking permanent roles, many prefer flexible work opportunities. To address this, Qualivis offers per diem staffing solutions, meeting the needs of today’s workforce by providing flexibility while helping health systems fill staffing gaps.
Per diem staffing connects healthcare facilities with local candidates on an as-needed basis, to address staffing shortages or cover shifts when regular staff are unavailable. Qualivis facilitates app-based per diem staffing through its Shifts application. With Shifts Sync, facilities can broadcast open shifts to credentialed clinicians from multiple agencies and gig workers, helping fill vacancies quickly and efficiently.
“Shifts is tailored for per diem employees and the gig economy,” said Damon Mays, VP operations for West Tennessee Healthcare.”
“Credentialed staff within our organization can download the Shifts app on their phones. When we have an open shift, a notification is sent to their phones. They can see our need and choose to fill it. That’s huge for us.”
By partnering with Qualivis, West Tennessee Healthcare has gained a comprehensive workforce solution encompassing contingent, gig and permanent staffing. This partnership not only addresses critical labor needs but also lays the foundation for a more agile and resilient staffing model. As Mays noted:
“Qualivis is more than a vendor—they’re a true partner in our success .”